“More than a conventional clergy and chaplain’s practical handbook.... Charts the contours of the discipline, with sensitivity and appreciation for diversity, integrity and interdisciplinarity.... Every professional in the field should have this volume on his or her desk.”

—Lester Edwin J. Ruiz, PhD, director, Accreditation and Institutional Evaluation, The Association of Theological Schools in the United States and Canada

“A ‘must have’ volume for all care providers, whether student, supervisor or local practitioner ... whether in a solo position or a member of a larger staff.”

—The Rev. Dr. David C. Johnson, BCC, ACPE Supervisor; president, Association of Professional Chaplains

“Helps to form those who practice and teach this vital vocation in practical and profound essays. A useful resource for seminaries and practitioners.... I commend it to all who help create sacred places and times to heal wounds of mind and heart and who enable the spiritual journey to continue to unfold.”

—The Rev. Gregg A. Mast, PhD, president, New Brunswick Theological Seminary

“Impressive.... An excellent resource for providers of pastoral care as well as a teaching resource for those professionals who teach pastoral care.”

—Sally A. Schwab, president-elect, Association for Clinical Pastoral Education

“A significant and invaluable gift to the profession of chaplaincy.... A prized resource for the CPE student and the twenty-five-year-anniversary chaplain [and] answers a real need.”

—David A. Lichter, DMin, executive director, National Association of Catholic Chaplains

“A guidebook that points the way at the critical beginning of the [chaplaincy] path.... An invaluable resource for the most seasoned professionals as well as beginning students.”

—Rabbi Julie Schonfeld, executive vice president, The Rabbinical Assembly

Introduction
Rabbi Stephen B. Roberts, MBA, MHL, BCJC xi
PART I
THEOLOGY OF SPIRITUAL / PASTORAL CARE
1. Creating a Personal Theology to Do Spiritual / Pastoral Care
Rev. Dr. Martha R. Jacobs, MDiv, DMin, BCC 3
2. Creating a Personal Theology to Do Spiritual / Pastoral Care
Rev. David B. Plummer, BCC, LMFT 12
PART II
THE PROCESS OF SPIRITUAL / PASTORAL CARE
3. The Process of Spiritual / Pastoral Care:
A General Theory for Providing Spiritual / Pastoral
Care Using Palliative Care as a Paradigm
Rev. George Handzo, MDiv, BCC, CSSBB 21
4. Assessments
Chaplain D. W. Donovan, MA, MS, BCC 42
5. Creating and Implementing a Spiritual / Pastoral Care Plan
Rabbi Stephen B. Roberts, MBA, MHL, BCJC;
Chaplain D. W. Donovan, MA, MS, BCC;
and Rev. George Handzo, MDiv, BCC, CSSBB 61
6. Chaplains and Charting
Rabbi H. Rafael Goldstein, BCJC 81
7. Foundational Listening and Responding Skills
Rev. Robert A. Kidd, MDiv, BCC 92
8. Prayer and Ritual
Chaplain Gerald L. Jones, MA, BCC, ACPE Supervisor 106
9. Counseling and Interventions
Rev. Dr. Willard W. C. Ashley, Sr., MDiv, DMin, DH 119
vii
10. Inspiring Hope: Confronting Fear, Guilt, and Shame
in Spiritual / Pastoral Care
Rev. Dr. Glenn A. Robitaille, RPC, MPCP, CPP 132
11. Life Review
Rev. Nancy Osborne, MDiv, ACPE Supervisor 149
12. End-of-Life Chaplaincy Care
Rev. Brian Hughes, MDiv, BCC 162
13. Ethics and the Care of the Sick:
An Overview for Professional Chaplains and Other
Spiritual / Pastoral Care Providers
Dr. Nancy Berlinger, PhD, MDiv 178
14. Spirituality Groups
Rev. Lynne M. Mikulak, MDiv, MSW, BCC, ACPE Supervisor 193
15. Spiritual Care of Staff
Rev. Robin C. Brown-Haithco, MDiv, ACPE Supervisor 209
16. Gender Issues in Pastoral Care
Bishop Dr. Teresa E. Snorton, MDiv, DMin, BCC,
ACPE Supervisor 219
17. Working with Community Religious Resources
Rev. Marcia Marino, DMin, BCC 233
18. Transdisciplinary Relationships
Chaplain Linda F. Piotrowski, MTS, BCC 240
PART III
SPIRITUAL / PASTORAL CARE WITH SPECIAL POPULATIONS
19. Spiritual / Pastoral Care in Worlds Beyond:
Ministry to International and Immigrant Patients
Rev. Yoke Lye Kwong, BCC, ACPE Supervisor 251
20. Pediatric Chaplaincy
Rev. Dr. Dane R. Sommer, MDiv, DMin, BCC 259
21. Behavioral Health
Rev. Michele J. Guest Lowery, MDiv, BCC 267
22. Gay, Lesbian, Bisexual, and Transgendered (GLBT) People
Rev. Nancy K. Anderson, ACPE Supervisor, and
Rev. Jo Clare Wilson, ACPE Supervisor 282
23. Spiritual / Pastoral Care with People with Disabilities
and Their Families
Rev. Bill Gaventa, MDiv 291
viii Contents
24. Chronic Illness
Rabbi Zahara Davidowitz-Farkas, MHL, BCJC,
CPSP Diplomate Supervisor 303
25. Complicated Grief: Exploring Arresting Grief and
Survival Grief in Spiritual / Pastoral Care
Chaplain Timothy G. Serban, MA, BCC 312
PART IV
THE INFRASTRUCTURE OF SPIRITUAL / PASTORAL CARE
26. Strategic Planning: A Basis for All Infrastructure
Development and Growth within Spiritual / Pastoral Care
Rev. W. L. (Bill) Bross, MDiv, BCC, and
Paula DeAngelo, MS, Senior OD Consultant 329
27. Outcome Oriented Chaplaincy: Intentional Caring
Rev. Brent Peery, DMin, BCC 342
28. Referral Plans: Developing and Implementing Tactical Plans
Regarding Who Chaplains Should Visit
Rabbi Stephen B. Roberts, MBA, MHL, BCJC;
Rev. Sue Wintz, MDiv, BCC; and
Rev. George Handzo, MDiv, BCC, CSSBB 362
29. Quality Improvement: A Chaplaincy Priority
Rev. Jon Overvold, MDiv, BCC 372
30. Health Care Chaplaincy as a Research-Informed Profession
Dr. George Fitchett, DMin, PhD, BCC, ACPE Supervisor, and
Chaplain Dr. Daniel Grossoehme, DMin, BCC 387
31. Cultural Competencies
Sr. Norma Gutierrez, BA, BCC 407
32. Sacred Space
Rev. Curtis W. Hart, MDiv, BCC, CPSP Diplomate Supervisor 421
33. Blessings of a Mixed Population:
Institutional Prayer in Multifaith Communities
Rabbi Dr. Shira Stern, MHL, DMin, BCJC 434
Index 452